Privacy Policy

Privacy Policy

The Martos, Lda website uses an SSL security certificate, for your protection, in order to respect the good practices and uses in force in the e-commerce sector.We thank you for the trust you place in us and we respect your privacy through compliance of our privacy policy. This policy aims to respond to the impositions of the General Data Protection Regulation – GDPR in the following points: who is responsible for processing your data, what information we collect, for what purpose we use your Personal Data, how we treat it, who we share it with, where and for how long we keep it and what your rights and duties are when we provides information and how they can be carried out.

The processing of Personal Data is carried out in order to comply with current legislation, namely the General Data Protection Regulation in force within the European legal system since May 25, 2016, and with effective application from May 25, 2018.

The Regulation also provides for the revocation of previous European legislation, such as Directive 95/46/EC, and, in the case of Portugal, implies the need to change the current regulatory framework: the Personal Data Protection Law and its development rules

• Who is responsible for data processing

The Martos Group (hereinafter referred to as Martos ) is made up of the companies: Martos, Omnipellets and Martosfrota and develops its activity in the area of wood transformation and valorization of by-products resulting from its activity, with headquarters at Rua Nossa Srª de Fátima, nº 200, Zona Ind. de Areias, 2420 -193 Colmeias, is responsible for collecting and processing the Personal Data of its customers, suppliers, employees and users of its websites and social media pages.

Martos is a certified organization by the Quality Management System (QMS) 9001:2015 and clearly and unequivocally demonstrates in its QMS processes how it collects, processes and stores Personal Data.

For any matter related to Personal Data You must contact us via written request via email martos @martos.pt, providing unequivocal proof of your identity as the data subject.

• Collection of Personal Data and purpose of the information collected

Data collection can be done in person, at our facilities, at fairs or other events, or in writing via email or websites on paper (SP) or computerized support (SI). Regardless of the intended purpose, collection is always done using forms.

The personal information we collect may include name, date of birth, title, company, name of the organization, email address, telephone number, address, NIF, among other elements, arising from the relationship you establish with our organization.

When you visit the websites, you can also certain information about your visit may be collected, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you accessed the Internet; the date and time of access to the Site; the pages that were accessed on the Websites and the Internet address of the Website from which you linked to our websites. This information is used to help improve the Websites, analyze trends, and administer the Websites.

Martos only collects information that contains Personal Data that is adequate, relevant and limited to what is strictly necessary in relation to the purposes for which it is intended, namely:

– Communication; – Martos may use your personal data to communicate with you, in particular, to send you news related to services and products, as well as to provide assistance in aspects related to customer support (including to respond and process requests through customer support channels). customer service, as well as monitoring service quality.

– Product Sourcing and services – Martos uses your Personal Data to execute the purchase and sale contract for products and services. We may also use your Personal Data to contact you to finalize your order when you have saved your shopping cart or added products to your cart without completing the payment process; inform you when a product you intended to purchase is available; process and monitor your order, including delivery of the product to the address indicated by you; manage payment for your order; manage any contact you have with us regarding your order; prevent and investigate possible incorrect use of them and to provide assistance in aspects related to customer support.

– Marketing; – disclosure of its products and services, after express consent, Martos sends information about its products and services and campaigns associated with them. We publicize activities, services and goods, Newsletter about our activities; promotions of products or services; invitations within the scope of Martos’ activity. You can unsubscribe from the Newsletter as well as any other communications identified above at any time, using the option provided in each communication.

– Video surveillance; – Martos captures images with the sole aim of ensuring the safety of people and property. Images are stored in secure files with restricted access, for a period of 30 (thirty) days.

– Recruitment and admission of employees – during the process of staff selection and admission of new employees, personal data of the respective candidates is collected and processed. The personal data processed will be those contained in the application form and the Curriculum Vitae, as well as all personal data that you may spontaneously make available to Martos, but without limiting, name, age, gender, contact details (e-mail address and phone number), educational qualifications, employment history

Personal Data collected when carrying out An order or request for service provision is necessary for the purposes of executing the respective contract, therefore, if the holder, in any way, objects to the processing of the data for this purpose, Martos will not be able to comply with the execution of the contract.

The Personal Data you provide to us, by the various means already listed will not be shared outside Martos without the permission of the holder, except under the terms set out in number 3 of this Policy,

Collection of Personal Data through websites

Personal Data collected through the Websites will be used to operate them and to provide services or carry out transactions that you have requested or authorized by you.
To support these uses, Martos may use the personal information to provide effective customer services, improve the Websites and any services or products related to Martos and facilitate their use, eliminating the repeated entry of the same information or personalizing the Websites with the user's preferences and interests. In order to provide you with a more consistent experience when interacting with Martos, it is possible that the information collected by martos.pt may be combined with information collected by other martos.pt services.

Personal information may be used to provide important information about the product or service you are using, including important notifications. Additionally, with your permission, we may send information about other martos.pt products and services and/or share information with martos.pt partners so that they can send you information about their products and services.

Martos may reveal Personal Data if required by law or in good faith believe that this is necessary to (a) comply with the edicts of the law or comply with legal processes notified by martos.pt or the websites; (b) protect and defend the rights or property of our websites; or (c) act in urgent circumstances to protect the personal safety of martos.pt employees or representatives, users of martos.pt services or products or members of the public.

Martos may periodically send messages of email informing you about technical service or security issues related to the product or service you requested or confirming that you requested a product or service. In some services offered by martos.pt, contact with the customer is an intrinsic part of the service. It will not be possible for the user to choose to cancel these messages, as they are considered essential for the service(s) they have opted for.

• Who are the recipients of your Personal Data

Your Personal Data may be communicated to service providers, identified in the Martos management system and with whom the organization maintains a contractual and/or legal relationship to be complied with.

In particular, within the scope of auditing, IT, logistics, transport, marketing, assistance, public, judicial, tax and regulatory authorities, to comply with legal requirements, insurance, occupational medicine or others considered necessary.

• How your Personal Data is processed

Martos, an organization certified by the System of Quality Management (SGQ) 9001:2015 clearly and unequivocally defines in its QMS processes how it collects, processes and stores Personal Data in order to comply with the GDPR in terms of security, protection and privacy of Data Personnel provided to you.

Having been adopted at all times, the technical and organizational measures considered necessary and appropriate to comply with the GDPR, ensuring that the processing of your data is lawful, fair, transparent and limited to the respective purposes arising from its collection.

• Weaponization of two Personal Dice

Martos stores your data in servers that are located in a secure environment, protected from unauthorized access, for the use or disclosure of the Personal Data that the user provides. Martos adopts the necessary and appropriate technical, electronic and organizational procedures to guarantee the security of your Personal Data and prevent its loss, misuse or improper access in accordance with the provisions of the QMS processes.

Committing to processing your data only for the purposes for which it was collected, under the terms set out in this Privacy Policy.

Martos frequently reviews its procedures collection, storage and processing of data to ensure that it only collects, stores and processes the information essential to the provision or improvement of services.

Martos adopts appropriate procedures to ensure that the information provided remains complete and current, but it is up to the user to update or correct their personal information when necessary.

• Data subject rights

In accordance with applicable legislation, Martos undertakes to respect the confidentiality of your personal information and guarantee the exercise of your rights to:

a) Be informed: you have the right to obtain clear, transparent and understandable information about how Martos uses your Personal Data. This is, in fact, why we make this Policy available to you.

b) Right of access: in addition to the right to information, you may access your Personal Data that we process and retain, through an express written request to the contacts indicated in point 1 of this policy.

c) Rectification: you have the right to rectify your Personal Data if they are incorrect, out of date or if you wish to complete them. To do so, you can contact us using the contact details indicated in point 1 of this policy.

d) Deletion/forgetting: you can ask us to delete your data, however we store them, including Apps, however, please bear in mind that this is not an absolute right, as we may have legal or other legitimate interests to retain your Personal Data for a longer period, thus complying with legal obligations.

e) Opposition: you can object to, for example, receiving direct marketing campaigns: you can be removed from our communications at any time. For this purpose, you must contact us by express written request to the contact details indicated in point 1 of this policy.

f) Withdraw your consent to data processing: you can withdraw your consent to data processing when said processing is based on your consent. Withdrawal of consent does not affect the legality of processing based on consent prior to its withdrawal.

g) Submit a complaint to the CNPD: if you consider that the processing of your Personal Data carried out by Martos violates applicable data protection legislation, you may file a complaint with the National Data Protection Commission Data (CNPD). Do not hesitate to contact us before filing any complaint with the CNPD, your opinion is very important to us and will be an opportunity to improve our system, contributing to your satisfaction as part of our organization.

h) Data portability: you have the right to move, copy or transfer data from our database to another.

I) Limitation of processing: you have the right to request restriction of the processing of your data in the following situations: if you dispute the accuracy of the data, if the processing is unlawful and you do not want to delete your data , but only limit them if the data is no longer needed.

To request the exercise from anyone of the rights listed above, in addition to the forms specifically referred to in the respective paragraphs, you may send a communication addressed to the address identified above or by sending an email message to martos@martos.pt, also mentioned above, address that you can also use in the case of If you want to ask us any questions regarding this Privacy Policy.

• Notices to data subjects

The data subject must ensure that the Personal Data communicated are correct and accurate and you undertake to notify any changes or modifications to them, assuming exclusive responsibility for losses and damages caused by erroneous, inaccurate or incomplete communication of data.

The data subject is expressly warned that when revealing Personal Data on public media such as Facebook, Twitter and Instagram, this information may be seen and used by third parties.

• How long do we store your data

Martos stores Personal Data at time necessary to achieve the purpose for which they were collected, to respond to your needs or to comply with our legal obligations.

To determine the period for which we save your data, we use the criteria mentioned below. If several criteria apply simultaneously, we will retain your Personal Data in accordance with the criteria that implies the retention of your Personal Data for the longest period of time.

a) When you purchase products and/or services, we will retain your Personal Data for the duration of our commercial relationship, including any complaints that may arise, as well as for a period of two years after the termination of the same, without prejudice to the fulfillment of legal obligations of the person responsible for the treatment;

b) When you contact us with questions, we will retain your Personal Data for the period of time necessary to resolve your query;

c) When you create a customer account, that is, when you register on our websites, we will keep your data until you ask us to delete it or after a period of inactivity of two years;

d)When you have consented to the sending of direct marketing, we will retain your Personal Data until you unsubscribe or ask us to delete it;

e) Regarding images captured by the video surveillance system, during a maximum period of 30 days;

f) Regarding data collected in the process of recruiting new employees, for a maximum period of 5 years from the end of the process;

g) For the period of time provided for in applicable legislation; or until the specific purpose applicable to certain data no longer exists.

In any of the aforementioned situations, If there is a pending judicial or administrative proceeding, the data will be kept for the duration of the proceeding and up to six months after the final decision is rendered.

We may still retain some of your Data Personal to the extent necessary to comply with our legal obligations, as well as to manage or enforce our rights, namely through recourse to court.

The aforementioned conservation deadlines have expired , Personal Data will be deleted and/or erased securely.

Changes to the Privacy Policy

Periodically, Martos will update the Policy of Privacy and Data Protection. Continued use of the service constitutes acceptance of the terms of this Privacy Policy and any updates.

Use of cookies by Martos

You can find all the information about the our privacy and cookie policy here.

Martos uses the Google Analytics tool to monitor accesses to the Martos.pt domain, it is up to us to inform the data we collect about you:

By personal data, or personal information, we understand if any information about a person from which that person can be identified. Does not include data where identity has been removed (anonymous data). We may collect, use, store and transfer different types of personal data that you provide to us through our website or using our applications, corresponding with us by telephone, email or otherwise, which we have grouped as follows</p >

– Identity data includes first name, middle name, maiden name, surname, username or similar identifier.

– Contact Data includes the billing address , delivery address, email address and telephone numbers.

– Financial Data includes bank account details and payment card.

– Transaction Data includes details about payments of and to you and other details about the products you purchased from us.

– Technical Data includes the protocol address of Internet (IP), your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technologies on the devices you use to access this website.

– Profile Data includes your name username and password, purchases or orders made by the user.

– Usage Data includes information about the shape how you use our website and our products and services.

– Marketing and communications data includes preferences information about your receipt of marketing from us or third parties and your communication preferences. Keep us informed if your personal data changes during your relationship with us. We also collect, use and share Aggregated Data, such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data, but is not considered personal data under the law, as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users who access a specific website feature. However, if we combine or link Aggregated Data with your personal data in a way that can directly or indirectly identify you, we treat the combined data as personal data that will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (which includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). We also do not collect any information about criminal convictions and offences.

You can access and modify your data at any time in “My customer account” on the Martos website or here