Privacy and Security Policy

Martos Security Policy

Data Collection

The Personal Data collected through the Websites will be used to operate them and to provide services or execute transactions that you have requested or authorized.

In support of these uses, Martos may use your personal information to provide effective customer service, improve the Websites and any related services or products of Martos and facilitate their use, eliminating the repeated entry of the same information or personalizing the Websites with the preferences and interests of the user. To provide you with a more consistent experience in your interactions with Martos, it is possible that the information collected by martos.pt may be combined with information collected by other martos.pt services.

Personal information may be used to provide important information about the product or service you are using, including important notifications. Additionally, with the user's permission, we may send information about other martos.pt products and services and/or share information with martos.pt partners so that they can send you information about their respective products and services.

Martos may disclose Personal Data if required by law or in good faith believes that such disclosure is necessary to (a) comply with the law or comply with legal proceedings notified by martos.pt or the websites; (b) protect and defend the rights or property of our websites; or (c) act in urgent circumstances to protect the personal safety of martos.pt employees or representatives, users of martos.pt services or products, or members of the public.

Martos may periodically send email messages informing the user about technical service or security issues related to the product or service you requested or confirming that you requested a product or service. In some services proposed by martos.pt, customer contact is an intrinsic part of the service. It will not be possible for the user to opt out of these messages, as they are considered essential for the(s) service(s) for which you opted.

Who are the recipients of your Personal Data

Your Personal Data may be shared with service providers, identified in the Martos management system and with whom the organization maintains a contractual and/or legal and legal relationship to be fulfilled.

Specifically, in the context of auditing, IT, logistics, transportation, marketing, assistance, public, judicial, tax and regulatory authorities, to comply with legal requirements, insurance, occupational medicine or other considered necessary.

How your Personal Data is Processed

Martos, a company certified by the Quality Management System (SGQ) 9001:2015, clearly and unequivocally defines in its SGQ processes how it collects, processes and stores Personal Data in order to comply with the GDPR in terms of security, protection and privacy of Personal Data that are provided to it.

Having adopted at all times, the technical and organizational measures considered necessary and adequate for compliance with the GDPR, ensuring that the processing of your data is lawful, fair, transparent and limited to the respective purposes resulting from their collection.

Data Storage

Martos stores your data on servers that are in a secure environment, protected from unauthorized access, for the use or disclosure of the Personal Data that the user provides. Martos adopts the necessary and adequate technical, electronic and organizational procedures to ensure the security of your Personal Data and prevent its loss, misuse or unauthorized access in accordance with the provisions of the SGQ processes.

Committing to processing your data only for the purposes for which they were collected, as provided in this Privacy Policy.

Martos regularly reviews its data collection, storage and processing procedures to ensure that it only collects, stores and processes the information essential to the provision or improvement of services.

Martos adopts appropriate procedures to ensure that the information provided is complete and up-to-date, but it depends on the user to update or correct their personal information when necessary.

Data subject rights

In accordance with applicable law, Martos undertakes to respect the confidentiality of your personal information and guarantee the exercise of your rights to:

a) Be informed: you have the right to obtain clear, transparent and understandable information on how Martos uses your Personal Data. That is why we provide you with this Policy.

b) Access right: in addition to the right to information, you may access your Personal Data that we process and store, by written request to the contacts indicated in point 1 of this policy.

c) Correction: you have the right to correct your Personal Data if it is incorrect, outdated or if you wish to complete it. To do this, you can contact us at the contacts indicated in point 1 of this policy.

d) Erasure/forgetting: you can ask us to delete your data, however, please note that this is not an absolute right, as we may have legal grounds or other legitimate interests for retaining your Personal Data over a longer period, thus complying with legal obligations.

e) Opposition: you can object to, for example, receiving direct marketing campaigns: you can be removed from our communications at any time. For this purpose, you must contact us via express written request to the contact details indicated in point 1 of this policy.

f) Withdraw your consent to data processing: you can withdraw your consent to data processing when said processing is based on your consent. Withdrawal of consent does not affect the lawfulness of processing based on consent prior to its withdrawal.

g) File a complaint with the CNPD: if you consider that the processing of your Personal Data carried out by Martos violates the applicable data protection legislation, you may file a complaint with the National Data Protection Commission (CNPD). Do not hesitate to contact us before filing any complaint with the CNPD, your opinion is very important to us and will be an opportunity to improve our system, contributing to your satisfaction as part of our organization.

h) Data portability: you have the right to move, copy or transfer data from our database to another.

I) Limitation of processing: you have the right to request the restriction of the processing of your data in the following situations: if you dispute the accuracy of the data, if the processing is unlawful and you do not want to delete your data, but just limit it, if the data are no longer necessary.

To request the exercise of any of the rights listed above, in addition to the forms specifically referred to in the respective paragraphs, you may send a communication addressed to the address identified above or by sending an email to martos@martos.pt, also mentioned above, an address that you can also use if you want to ask us any questions regarding this Privacy Policy.

Warnings to the data subject

The data subject must ensure that the Personal Data communicated is correct and accurate and undertakes to notify any changes or modifications to them, assuming exclusive responsibility for losses and damages caused by erroneous, inaccurate or incomplete communication of data.

The data subject is expressly warned that when revealing Personal Data on public media such as Facebook, Twitter and Instagram, this information may be seen and used by third parties.

How long do we store your data

Martos keeps Personal Data for as long as necessary to achieve the purpose for which it was collected, to respond to your needs or to comply with our legal obligations.

To determine the period for which we keep your data, we use the criteria mentioned below. If several criteria apply simultaneously, we will retain your Personal Data in accordance with the criteria that implies the retention of your Personal Data for the longest period of time.

a) When purchasing products and/or services, we will retain your Personal Data for the duration of our commercial relationship, including any complaints that may arise, as well as for a period of two years after its termination, without prejudice to the fulfillment of obligations legal requirements of the person responsible for the processing;

b) When you contact us with questions, we will retain your Personal Data for the period of time necessary to resolve your query;

c) When you create a customer account, that is, when you register on our websites, we will keep your data until you ask us to delete it or after a period of inactivity of two years;

d) When you have consented to the sending of direct marketing, we will retain your Personal Data until you unsubscribe or ask us to delete it;

e) In relation to images captured by the video surveillance system, during a maximum period of 30 days;

f) Regarding data collected in the process of recruiting new employees, for a maximum period of 5 years from the end of the process;

g) For the period of time provided for in applicable legislation; or until the specific purpose applicable to certain data no longer exists.

In any of the aforementioned situations, if there is a pending judicial or administrative proceeding, the data will be kept for the duration of the proceeding and up to six months after the final decision has been rendered.

We may also retain some of your Personal Data to the extent necessary to comply with our legal obligations, as well as to manage or enforce our rights, namely through legal proceedings.

After the aforementioned retention periods have expired, Personal Data will be deleted and/or erased in a secure manner.

Use of cookies by Martos

You can find all information about our privacy policy and use of cookies here.

Martos uses the Google Analytics tool to monitor access to the Martos.pt domain. It is up to us to inform the data we collect about you:

Personal data, or personal information, means any information about a person from which that person can be identified. Does not include data where identity has been removed (anonymous data). We may collect, use, store and transfer different types of personal data that you provide to us through our website or using our applications, corresponding with us by telephone, email or otherwise, which we have grouped as follows

– Identity data includes first name, middle name, maiden name, surname, username or similar identifier.

– Contact Data includes billing address, delivery address, email address and telephone numbers.

– Financial Data includes bank account and payment card details.

– Transaction Data includes details about payments to and from you and other details about the products you have purchased from us.

– Technical Data includes Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions , the operating system and platform and other technologies on the devices you use to access this website.

– Profile Data includes your username and password, purchases or orders made by the user.

– Usage Data includes information about how you use our website and our products and services.

– Marketing and communication data includes your preferences regarding receiving marketing from us or third parties and your communication preferences. Keep us informed if your personal data changes during your relationship with us. We also collect, use and share Aggregated Data, such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data, but is not considered personal data under the law, as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users who access a specific website feature. However, if we combine or link Aggregated Data with your personal data in a way that can directly or indirectly identify you, we treat the combined data as personal data that will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (which includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data) . We also do not collect any information about criminal convictions and infractions

You can access and modify your data at any time in “My customer account” on the Martos website or by following this link