Deliveries

The cost of shipping charges will vary depending on your zip code. You must simulate the shipping cost when placing your order.

Orders can be delivered:

- In your home

Transport will be carried out by an external company specialized in transport, equipped with a lifting platform and pallet trucks to unload the pallet. Delivery will be made using a heavy 3-axle truck, which will place the pallet in the place where the vehicle can access it;

The request to collect your order from our facilities will be made the following day after payment confirmation, (except for stock outs, which will be duly communicated), with delivery taking place within 48 hours, except in the Alentejo, Algarve area. , Trás-os-Montes, Interior Zone, where delivery may take up to 72 hours;

Deliveries will be made on working days from 8am to 6pm, without an appointment (it is possible to have a time window, but only informed/defined on the day of delivery). The transport company will call one hour before unloading so that someone is at the address to receive the order.

– At another address

Martos delivers your order wherever you want. Simply indicate the desired address on the order form or by calling our assistants.

To monitor the status of the order, the User can do so directly online, clicking on “My customer account” and choosing the option “Status of my Order” or calling Martos Customer Service at following number: +351 244 723 389 (call to the national landline network) from Monday to Friday from 8:00 am to 7:00 pm.

If the items in your order are all available, the delivery time is on average around 3 to 5 working days, after payment has been confirmed in our bank accounts. If any item in your order is temporarily out of stock, you will receive an email and this information will appear on the invoice that will be sent to you with the remaining items. Items marked out of stock will not be shipped.