Exchanges and Returns

All items can be exchanged or returned. The User has a period of 15 (fifteen) days, counting from the date of receipt of the items, to try out the items and if one is not to their liking, they can return them.

The User may also choose to freely terminate the contract, under the applicable legal terms. In order to exercise their right of free termination, the User must communicate to Martos Customer Service their decision to terminate this contract by means of an unequivocal statement (for example, postal mail, or email to martos@martos.pt or telephone +351 244 723 320 (call to the national landline network)).

For the free resolution period to be respected, it is sufficient that your communication regarding the exercise of the right to free resolution is sent to Martos before the end of the resolution period.

In the event of termination of this contract, the User will be refunded all payments made, with the exception of delivery costs as well as additional costs resulting from the collection of items by Martos, without undue delay and, in any case, no later than period of 14 (fourteen) days from the date on which Martos is informed of the User's decision to terminate this contract.

Martos hereby informs that it may withhold the refund until it has received the returned goods, or until the User provides proof of sending the goods, whichever comes first.

The User must return the goods, without undue delay and no later than 14 (fourteen) days from the day on which he informed Martos of the free termination of the contract, considering that it is respected if the User returns the goods before the end of this period of 14 (fourteen) days.

When returning and exchanging items, the User must respect the following conditions:

Return of items in good condition, with complete original packaging and accompanied by the respective original invoice, and without any signs of actual use; All items will be checked upon arrival at our service and only those that comply with the return conditions will be accepted for exchange or return.

When a refund is due, Martos will proceed as follows:

The refund will be made by bank transfer, with the User indicating the IBAN.